Terms and conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Emu Casino (the "Service"). By using the Service, you agree to be bound by these Terms.

Account Registration

1. Eligibility: To register for an account with Emu Casino, you must be at least 18 years old (or the age of majority in your jurisdiction) and have a valid email address.
2. KYC and Verification Requirements: We may require you to provide identification documents or other information to verify your identity and comply with anti-money laundering regulations.
3. Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept various payment methods.
2. Minimum and Maximum Limits: The minimum deposit is £10, and the maximum withdrawal limit is £20,000 per 30 days.
3. Processing Times and Fees: Deposits are processed immediately, while withdrawals may take up to 5 working days to process.
4. Anti-Money Laundering Policy: We comply with all applicable anti-money laundering regulations.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses will be credited to your account automatically upon meeting the specified requirements.
2. Wagering Requirements: You must wager a minimum of 35x the bonus amount within 7 days to qualify for withdrawal.
3. Expiry and Abuse Clauses: We reserve the right to cancel or modify bonuses at any time, including in cases where we suspect abuse.

Gameplay and Fairness

1. RNG Usage: All games on our platform use a Random Number Generator (RNG) to ensure fair outcomes.
2. Game Malfunctions: In the event of a game malfunction, all bets placed will be voided.
3. Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including deposit limits, wager limits, and session limits.

Responsible Gambling

1. Self-Exclusion Options: You can self-exclude from the Service for a minimum of 6 months or permanently using our online form.
2. Deposit, Wager, and Session Limits: We offer various limits to help you maintain responsible gaming habits.

Prohibited Activities

1. Bonus Abuse: We prohibit the use of bonuses for any form of betting or activity that is not in good faith.
2. Fraud, Collusion, or Manipulation: Any form of fraud, collusion, or manipulation will result in account suspension or closure.
3. Use of Bots or Automated Systems: The use of bots or automated systems to participate in games or place bets is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You can close your account at any time by contacting our support team.
2. Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms.
3. Inactivity and Dormant Accounts: If your account remains inactive for 12 months, we may consider it dormant and take steps to recover any owed funds.

Privacy and Data Protection

1. Information Collected: We collect personal data necessary for registration, including name, email address, and date of birth.
2. Use and Storage of Personal Data: We use your data solely for the purposes of providing the Service and comply with all applicable data protection regulations.

Limitation of Liability

1. Losses: We are not liable for any losses incurred while using the Service, including losses due to system errors or third-party actions.
2. System Errors: In the event of a system error, we will take steps to rectify the issue and compensate you accordingly.
3. Third-Party Links: We are not responsible for the content or policies of linked websites.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, including without notice.
2. Notification of Changes: In some cases, we may notify you of changes via email or through a notification on our platform.
3. Your Continued Use: By continuing to use the Service after any changes have been made, you agree to be bound by the revised Terms.